Route Support Tickets to the Right Expert, Instantly
Stop wasting time manually triaging tickets. Our AI analyzes content and automatically assigns each ticket to the team member best equipped to resolve it — faster resolutions, happier customers.
Start for $35/moNo contracts. Cancel anytime.
Pro Plan
Everything you need to route smarter
per workspace
- ✓AI ticket analysis & auto-routing
- ✓Unlimited team member profiles
- ✓Routing accuracy feedback loop
- ✓Priority queue management
- ✓Email & webhook integrations
- ✓Analytics dashboard
Frequently Asked Questions
How does the AI decide who gets a ticket?
The AI reads the ticket subject, body, and tags, then matches it against each team member's expertise profile — skills, past resolutions, and current workload — to find the best fit.
Can I override or adjust routing decisions?
Yes. Managers can reassign any ticket with one click, and every override is used as a training signal to improve future routing accuracy automatically.
Does it integrate with our existing helpdesk?
Support Ticket Router connects via webhooks and email forwarding, so it works alongside Zendesk, Freshdesk, Help Scout, or any system that can send outbound webhooks.